Fixed Broadband ISPs

We work with small to medium regional ISPs delivering connectivity using different technologies such as DSL, wireless or fibre that want to minimize unnecessary support calls and increase customer satisfaction. We also help nationwide ISPs to increase their revenue by providing useful tools for their websites and apps which increase the number of leads from online channels.

What can we offer

Integration with ISP apps and system

Our customers value our flexible and modular approach in delivering our solutions. There is no one size fits all in providing crowdsourcing projects. We can deliver crowdsourced insights via our cloud, or install the whole solution on-premise.

Data licensing and ownership

We offer hybrid licensing model, where data collected directly from the ISP app belongs to the customer. Optionally, ISP can license additional data from SpeedChecker to ensure there is a sufficient sample size across all ISPs for accurate benchmarking.

Use cases

Competitive benchmarking

Our crowdsourced data can be used to understand how you are positioned against your competitors within your markets. Our Crowdsourcing system with integrated speed test and coverage data can provide you visual reporting capabilities to produce management reports as well as more detailed network analyses.

Marketing claims

Our data can be used to understand areas where you are the leader in your market and provide unbiased 3rd party validation on your marketing claims.

WiFi Diagnostics

SpeedChecker adds value to ISPs who offer good quality Internet service yet receive complaints from its customers due to poor wi-fi quality in customer homes. We provide ISPs with white-label apps for Android, iOS and Windows which help Customer service reps diagnose internet and wi-fi complaints remotely. These tools help resolve issues faster while reducing the time of the call, minimizing technician visits or preventing customer calls all together.

Customer quality of service/experience

Since the data is collected directly from your customer's handsets, it is possible to understand the quality of service/experience better than using drive tests or OSS KPI's. Our SDK can measure a lot of different KPIs related to the quality of service and user experience such as web browsing, video, or voice quality.