We may amend this policy from time to time by updating this page. Therefore, we suggest you check this page occasionally to ensure you are aware of and are happy with any amendments.
What Information Do We Collect and How Do We Collect It?
When you buy our products and services we may collect information from you as described below.
Information You Provide
We collect information when you register and voluntarily complete our online questionnaires and forms including signing up for newsletters we collect the information you enter.
This information includes but may not be limited to name, email address, company name, messages and images that you send and any other information you include in one of our online forms.
Data we collect Automatically
We collect information about any orders that you place including but not limited to item information, price and payment method.
When you use our online tools and software (e.g MapLatency, CloudPerf and others) we may also collect information about your Internet Connection and the results of the tests you perform using our tools and software.
Aggregated (summary) Data
We may use any data collected by your use of our software and tools to provide aggregated data. This is not personal information and is not linked to any personal information that we have unless we have a contractual agreement to share such information.
Cookies and Third-Party Data Collection
How Is Your Data Used?
The information we request at the time of purchase is essential for us to provide you with our products and services. The information may also be used as necessary to process future orders and renewals.
Our Online Tools
The information we collect when you use our online tools is used for statistical purposes and analysis for management purposes in order to administer the website or improve our products and services.
If you use our tools or software we will use information collected about your Internet connections to produce aggregated anonymous statistics regarding internet usage and availability.
If you have a contract with us (paid or free) then we will use the data collected to provide the services you have requested.
It is also used for internal record keeping, and administrative purposes, and to inform you about our events, services or products, or other related information that we think would be of interest to you.
We will also use your information to communicate marketing messages, newsletters and details of our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or email or similar technology (you can inform us at any time if you no longer require marketing communications).
Information collected during purchasing or using our website may also be used for marketing purposes. In this section we describe how this information is used with your continued consent.
From time to time, we may also use your information to contact you for market research purposes or to customise the website according to your interests.
You may at any time ask us to refrain from sending you marketing messages by sending us an email with the words UNSUBSCRIBE in the subject box or via our Contact Us page. Any marketing email you receive will also have the option to decline to receive further information of that type from us.
Information Sharing (Third Parties)
We do not sell or share your personal data with other companies or third parties without your consent or as required to provide the services required under a contract (paid or free).
We may disclose summary statistics about our site visitors, clients and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes. These statistics will include no personally identifying information.
Lawful Bases for Processing
The lawful bases we use for processing your data depends on the Services and Tools you use. We collect and process your data when:
- It is necessary to provide and operate the Services and Tools we provide and to offer support and other necessary features. This is a Contract Basis.
- It satisfies our Legitimate Interests such as in the provision of aggregate anonymous data, to market and to promote our Services. This is a Legitimate Interest Basis.
- You give us consent. This is a Consent Basis.
- You have a contract with us (paid or free). This is a Contract Basis.
- Needed to comply with a legal obligation. This is a Legal Obligation Basis.
You have the following rights:
- To be informed about the collection of your personal information
- To have access to your personal information
- To have inaccurate personal information corrected
- To have personal information deleted
- To request that the processing (use) of your data is restricted. This is not an absolute right
- To obtain and reuse personal data across different services. This is the ‘Right of Portability’
- To object to the processing of information. For example, to direct marketing.
- To object to your data being used for automated decision-making and profiling. Note: we do not do this but this is one of your rights under the GDPR regulation and is added for your information.
We want to ensure that your personal information is accurate and up to date and is being used not only in accordance with the law but with your full knowledge and cooperation. If you have any questions or wish to exercise any of your rights then please our Contact Us page or write to us at the address below.
When you want to contact us about your personal information we will first verify that it is you making the request. Normally this will simply be an email from us sent to the email address we have collected for you asking for confirmation of your request.
If you would like us to destroy information we hold about you, please let us know. However, please note that if you use any of our services which require you to provide personal information, deleting our records may mean that you will need to resubmit it to continue using such services.
Restriction – Contract Basis
When we collect information during purchasing of our goods and services this is collected on the lawful basis of ‘Contract’. You cannot object to our collection of this information at this time but you can withdraw consent later and this does not affect your other rights.
Restriction – Legitimate Interests
When we collect information during your use of website and tools (broadband speed etc.) it is collected on the lawful basis of ‘Legitimate Interests’. You have no right to portability. This means you cannot take this information and use it elsewhere. The information we collect is anonymised (we cannot identify who the data came from).
Our Legitimate Interests Assessment is available on demand and includes our Data Protection Impact Assessment (DPIA).
Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
Cookies and Log Files
If you share our content through social media, for example by liking us on Facebook, following or tweeting about us on Twitter, or giving us a '+1' via Google Plus, those social networks will record that you have done so and may set a cookie for this purpose. In some cases, where a page on our website includes content from a social network, such as a Twitter feed, or Facebook comments box, those services may set a cookie even where you do not click a button. As is the case for all cookies, we cannot access those set by social networks, just as those social networks cannot access cookies we set ourselves.
The internet is not a secure medium. However, we take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We have put in place various security procedures as set out in this policy. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. We use secure server software (SSL) to encrypt financial information you input before it is sent to us, and our database is hosted in a secure data centre. Whilst we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
The Black Church
St. Mary’s Place